General Questions

QOXY.com has been in the hosting industry since April 2005.

Service

QOXY.com has been voted #1 for our superior customer and technical service by many independent reviewers. Our ‘service first’ philosophy has allowed us to be one of the strongest and most reliable web hosting forces on the internet, building a happy client base.

Stability

We provide a world class infrastructure and a top notch network so you can avoid costly investments in hardware, software, and system administration. We have a first rate BGP4 Network with state of the art fault tolerant IP routing to ensure your website stays up.

Growth Potential

QOXY.com offers four shared hosting plans along with VPS, all with increasing levels of functionality, allowing you stay ahead of the competition as your business grows. We are a reliable and affordable web hosting company with years of experience. We operate our own servers over which we have full control. We have a team of system administrators who are monitoring our servers 24 hours a day, 7 days a week, 365 days a year.

Yes!

We offer a 30-day money back guarantee on all hosting packages and billing cycles. If you are not satisfied with our service in any way, we will refund all hosting charges, no questions asked.

There is no refund for domain names, as you are given full ownership of the domain name for the year. You may transfer your domain name away at that time. There are no refunds upon completion of the 30th day of hosting with QOXY.com.

No. We will not charge you for anything without your prior consent.

Pre-Sales Questions

What forms of payment do you accept?

We accept Visa, MasterCard, American Express and Discover, Bank Transfers, Wire Transfers

Payments by cheques or money order must be mailed to our mailing address. Make cheques payable to ‘QOXY PTE LTD’.

We do not accept cash.

Yes.

All accounts can be upgraded. Upgrades will happen in realtime, on the same business day.

All accounts renew automatically and invoices are sent via email 14 days before the expiry.

No. We never change or tamper with your website.

Technical support is available 24 hours a day, 7 days a week, 365 days a year via email or AccountCenter.

Yes.

You can view our control panel feature page for more information.

Domain Name Questions

NS1.QOXY.COM
NS2.QOXY.COM
NS3.QOXY.COM

Yes, you can. You can purchase .com,.net, .org, .biz, .us and .info domain names for S$14.00 a year. click here and enter the domain you would like to purchase, it is available, you can purchase it without hosting.

Yes, you can . You can purchase .com,.net, .org, .biz, .us and .info domain names for S$14.00 a year. click here and enter the domain you would like to purchase, it is available, you can purchase it without hosting.

In order to point your domain at our servers, you should contact (via phone or their website) the company who sold you the domain and ask them to modify the nameservers to reflect the following information:

NS1.QOXY.COM
NS2.QOXY.COM
NS3.QOXY.COM

Once you have changed the nameservers for your domain name, it takes anywhere from 24-72 hours for your domain name to fully propagate over to our servers. However, in the mean time, you can access your website via a temporary url.

Technical Questions

All of our servers are 100% SuperMicro or Dell PowerEdge servers with CentOS operating systems. Depending on the primary function, the machines will have from 4GB to 48GB RAM, 2 to 16 processors, and 2-24 hard drives.

Yes.

Administrators monitor our servers 24 hours a day, 7 days a week, 365 days a year.

We perform backups of all websites under 10GB. There are additional backup options for websites over 10GB, available upon request.

Yes. You can use your favorite Macintosh-compatible Web-authoring tool and use an FTP application to make your changes.

We do not allow adult content. This is described as pornographic material. We do allow certain types of artistic material. Please contact support if you have further questions.

Unfortunately on shared accounts we are not able to allow access of that type due to security issues. On all VPS plans full SSH access is allowed.

Our main shared hosting only allows for MySQL access, though we do have special shared servers that provide PostgreSQL and SQLite, available upon request. *MSSQL or Microsoft Access Database is only offered under Windows Web Hosting.

We currently offer PHP 5.4 as a default. PHP 5.3 and 5.4 are currently only available by request.

What version of Apache do you use? Most of our servers run Apache 2.

We currently run MySQL 5.5 by default. Available by request for those needing specific versions.

Due to resource requirements, we currently only support JSP on VPS Hosting platforms by request.

Get Started Today with QOXY!

Got a Pre-Sales Questions that is not covered here? Contact our Hosting Specialist now.